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Encore
For Buyers
For Buyers
Auction Rules & Guidelines
What if My Card Declines When I Win an Auction
Shipping
My delivery address was entered incorrectly, what should I do?
My order's tracking number says delivered, but I haven't received it
What should I do if my item is taking a long time to arrive?
How is shipping cost calculated?
When will my order arrive? Am I able to track it?
Refunds & Returns
Who do I contact if there's an issue with my order?
What to do if your order is damaged or not as described
Under what circumstances can I cancel my order?
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