Who do I contact if there's an issue with my order?

If there's a problem with your order, the best way to contact the Encore support team is by submitting a ticket on our help center. Click here to submit a ticket. We will be in touch with you shortly!

If your order was damaged, please be sure to include the following:

• Photos of all the damage from every angle
• Photos of the box it came in, including the label of the box
• Photos of how the order was packed inside the box
• Describe any differences about the item you received versus how the listing portrayed the item
• Shipment tracking number
• Email associated with your account 
• Username