Who Do I Contact If There’s an Issue With My Order?

If there’s a problem with your order, the best way to reach the Encore Support Team is by submitting a ticket directly through the app.

Here's how to do it:

1. Go to your Encore Profile

2. Tap Purchased

3. Select the order in question

4. Tap Report an Issue

5. Choose the option that best fits:

   • Damaged Item

   • Lost / Didn’t Receive Item

   • Delivered to the Wrong Address

   • Received a Different Item

6. Add any relevant notes and upload any applicable photos

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If Your Order Arrived Damaged

To help us resolve the issue quickly, please include:

• Photos of the damage (all angles)

• Photos of the shipping box, including the label

• Photos showing how the item was packed inside the box

• A description of how the item differs from the listing

• The shipment tracking number

• The email associated with your Encore account

• Your Encore username

Once submitted, our Support Team will review everything and follow up with next steps. If you rather submit an email directly to Support, you can at [e-mail]