My delivery address was entered incorrectly, what should I do?

If you realize there is an incorrect shipping address on your order before it's shipped:

• First, double-check your shipping address on your Encore profile.
• If you find an error, contact the Encore Support team to update it. If the seller has not shipped the item out yet, we will contact them with a new shipping label.
• If we are unable to contact the seller before the item is shipped, contact USPS to reroute your package to the correct address. If you are not able to reroute the package, there is a chance it will be returned to the sender. Reach out to Encore Support and we will contact the seller to resend this shipment to your updated address.