How to Report a Seller or Listing

We work hard to make Encore a safe, trustworthy place to buy and sell — but sometimes, things slip through the cracks. If you ever come across a seller or listing that feels off, we want to know about it.

This includes things like:

• Explicit or offensive content in listing videos or photos

• Misleading info about what’s being sold

• Suspicious or shady behavior from a seller

Even though every seller is vetted before they join Encore, people change — or they might unknowingly break the rules. That’s where your help makes a big difference.

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Why It Matters:

We do our best to monitor everything happening on the platform, but real-time reports from the community help us respond way faster. If something seems wrong, chances are you’re not the only one who noticed — and reporting it helps protect everyone.

Bottom line: If it doesn’t feel right, report it. We’ll take it from there.

Thanks for looking out for the community.

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How to Report a Listing:

If the listing is still live:

1. Open the listing

2. Tap the "!" icon on the right-hand side

3. Select “Report”

That’s it — once submitted, our Support Team gets notified and will start looking into it.

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How to Report a Seller:

If your concern isn’t about one specific listing but the seller’s behavior overall, just shoot us an email at [e-mail].

Make sure to include:

• Your Encore username

• The seller’s username

• A clear explanation of what happened

• Any helpful details like screenshots, links, or order numbers

The more info you give us, the faster we can act.