Congratulations! If you’re reading this, you’ve likely made a sale or are considering selling on Encore. Here’s everything you need to know to ensure a smooth shipping process.
STEP 0: Input correct weight and dimensions of package when you create the listing
📦 Accuracy is critical. When creating your listing, enter the correct weight (oz or lbs) and dimensions (LxWxH) of your package.
We currently support USPS Ground only.
Consistently inaccurate shipping dimensions may lead to us taking action against your seller account.
STEP 1: Generate a shipping label
After making a sale, you can generate your shipping labels in two ways:
1️⃣ Bulk Generate Labels & Slips via "Shipping Manager"
Click "Shipping Manager" to bulk generate and download your shipping slips and labels.
They will also be automatically emailed to you with your Encore-registered email.
2️⃣ Generate Labels Individually
Go to your Profile → Sold Tab
Click on the sold item
Select "Generate Label"
🎯 Encore provides the shipping label for you—no need to buy one separately!
STEP 2: Pack, Ship & Mark as Shipped
📦 Package your item properly—use new boxes, shipping tape (no Scotch tape or painter’s tape), and protective materials like bubble wrap or packing paper to ensure safe delivery.
🚚 Drop off your package OR schedule a USPS pickup:
You can drop it off at your local Post Office, OR
Schedule a USPS pickup to have it collected from your location.
✅ Mark your package as “Shipped” in the app.
If shipping multiple orders, use the "Mark All as Shipped" option on the seller dashboard.
🚨 Important:
Ship within 24-48 business hours after making a sale.
Do NOT use fixed-rate boxes—they may be returned to sender if the label doesn’t match the shipping method.
That's it!
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