Why Didn’t I Receive the Payment for My Item?

If you sold an item but haven’t received payment, there are a few possible reasons — the most common being that a buyer has opened a dispute on the order.

When that happens:

• You’ll receive an in-app notification and/or email from Encore with details about the item in question

• The payout will be paused until the dispute is resolved

If you haven’t received any updates, or you're unsure about the status of your payment, reach out to [e-mail] and a member of the Encore team will be happy to assist you.

💡 Remember: Payments are only issued after the item has been marked as delivered and there are no open disputes.