My Tracking Says "Delivered" But I Didn't Receive My Package

If your tracking shows that your package was delivered, but you haven’t received it, don’t panic — this can sometimes happen when carriers mis-scan or pre-scan packages before actual delivery.

---

Here's What to Do First:

1. Wait 1–2 more days
   Carriers sometimes scan items as delivered before they actually arrive.

2. Double-check your shipping address
   Go to your Encore profile and confirm the shipping address listed on the order is correct.

3. Look around your property
   Check common drop-off spots like porches, side doors, garages, or mailrooms.

4. Ask around
   A neighbor, roommate, or family member may have accepted the delivery on your behalf.

5. Contact the carrier directly
   USPS or your designated carrier may be able to provide GPS info or delivery confirmation details.
   
   

---

Still Missing? Here’s What to Do:

If your package hasn’t arrived within 2 days of the tracking update, and you’ve completed the steps above, you must contact Encore Support within 7 days of the marked delivery date.

Email [e-mail] and include:

• Your Encore username

• The listing name

• A brief explanation of what’s going on

• Any relevant updates from the carrier
  
  

---

Important:

Encore is not liable for any package marked as delivered by USPS (or other carriers) to the address listed on your account. However, we understand that things happen, and we’ll do our best to help. Refunds in these cases are issued at our discretion and handled case by case.