What Should I Do If My Item Is Taking a Long Time to Arrive?

Encore sellers are expected to ship items within 2 business days of a sale. However, in some cases, it may take up to 7 business days for a seller to ship the item.

---

If Your Item Hasn't Shipped After 7 Business Days:

• Please email [e-mail] and include the following details:

  • Your Encore username

  • The listing name

  • The seller’s username (if available)

  • A brief explanation of the issue

---

How to Track Your Order:

You can check the status of your order at any time by following these steps:

1. Go to your Encore Profile

2. Tap Purchased

3. Select the item in question

4. Tap Track Order

You’ll see a progress bar showing the current status of your order:

• Preparing

• Shipped

• In Transit

• Delivered
  
  
  

For additional tracking details, tap "Open USPS Tracking Website" to see the official USPS tracking history, including the estimated delivery date.

---

Why Is My Shipment Delayed?

In rare cases, delays may happen due to:

• High shipping volumes (e.g., during holidays)

• Carrier issues

• Weather or natural events

• Local delivery disruptions

We appreciate your patience and understanding, and we’re here to help if things take longer than expected.