How Order Cancellations Work on Encore

Order Cancellations on Encore

All Sales on Encore are Final.

However, if your item has not yet shipped, you may request a cancellation. Encore Support will review your request and attempt to coordinate with the seller. Please note: Cancellations are not guaranteed and are subject to both the seller’s and Encore’s approval — especially for auction wins.

To request a cancellation, email [e-mail] and include the following:

• Your Encore Username

• The full name of the listing 

• A detailed reason for the cancellation request

Again, cancellations are reviewed on a case-by-case basis and are not guaranteed.

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Disputes After Delivery

If your item has already been delivered and there’s an issue, it would be handled as a dispute, not a cancellation.

To file a dispute, email [e-mail] with the following:

• Your Encore username

• The listing name

• A detailed description of the issue

• Photos of both the item and the shipping box

Our team will investigate and follow up with next steps.